Joann Reviews

Today, as many times before, I had a dispute with one of the Jo Ann staff members about my question if she would please cut the plaid material I was buying on the "plaid line?" She was adamant that that could not be done because the material "wasn't straight" to begin with. Plaid fabric is woven however, so it is straight coming off the loom, but it gets warped on the bolt. Cutting it on the plaid line means it is straight and perfect for the customer to work with! As the material was already precisely cut on the plaid line at the end of it, she then cut it "straight" by the groove in the table so now it was NOT straight to begin with which forced me, the customer, to buy even more fabric than needed as the staff member also cut my offcut NOT on the plaidline, but STRAIGHT according to the "groove line" on the cutting table. I understood she doesn't know how fabric is manufactured and that it is easy for employees to work with a "straight" cutting groove. The staff member then told the person she was "training" that it is just "impossible" to cut any plaid "straight", which is simply NOT true. Plaid fabric is the easiest fabric to cut straight! Consistently I am forced by this notion to have to buy more material than I need (convenient for Jo Ann's business) because the employees are not trained properly! This aggrevation, together with the stores always being in whatever state of chaos, with depleted shelves, from no needles to limited thread, zippers not available, to unorganized pattern tables, books and drawers in shambles and crappy selection in all departments is to put it simply, shameful!

the executive branch is trashing this firm. this became clear to us today after visiting one of the locations where we have been shopping for decades, we found the place in a complete shambles, looking like a poorly run garbage dump. why? clearly the corporate office has trashed their staff and managers and now the people left working at this location are just the survivors hanging onto a sinking ship. disgraceful. [update: we tried to post this on the Better Business Bureau site and the site was blocking all negative reviews. We then looked up JoAnn's and found that two years ago it went public. Thus the executives are now gutting this business).

When you add in your coupon no discount is taken. Then you read the fine print and see why the coupon for such as "15% off total purchase " is not valid. Then you apply "free shipping" and they actually charge a small amount. I tried 15% entire for healthcare workers sine I am a nurse and that doesn't even work. Ugh.

My orders, when using coupons, get cancelled, but when paying full price they seem to go thru. Apparently they didn't pass the verification process? Called that department, left several messages, no one ever gets back to me. This has happened several times over the past few months, I even called my order in…same issue, and customer service states they cannot help, it has to be verification dept., that deals with this. Sale items and coupons seem to trigger this, but they let you pay full price without any verification issues?!?

This site is connected to creativebug.com which is absolute garbage, if not an outright scam.

I placed an order for 3 yards of Liberty of London fabric (customer has to order full yard pieces) at $34.99 so a total of $106.92 and it came in two pieces. There is no indication anywhere in the process of placing an order that it may (did) come in two pieces. The most upsetting part is when I called customer service I got OUT OF COUNTRY person, who is passive aggressive and kept calling me sir! Further stating JoAnns has no responsibility as it is posted under Shipping. Really, shipping! At the bottom of the website and the second to the last paragraph. Why is it not somewhere during the ordering process? Whoa to the person who orders any Bridal fabric. As a result of the "I don't care attitude" I will post this every place I can find and of course will only shop there as a very last resort! Customers do not matter to this corporation and it is painfully apparent. There regular prices are way higher than retail on many items so a sale only brings the price to "normal" retail.

I entered my online order with all correct information, but the website would not give me the bolt discount so I called customer service before I placed the order. After 3 different people the order was placed with discount on their side. They misspelled my street name and forgot the unit number. When I checked with FEDEX I got the street corrected, but because of the JoAnn system they could not add the unit number. 3 calls and emails later I'm driving to FEDEX to get my order.

I am writing to let you know of my incredible experience with your customer service employee Israel Henry. I purchased 30 buttons (10 packs) which I bought in a combination of on-line and in three different stores. After finding out it was going to cost me $100 to have the buttons changed to the new ones I purchased which came to about $60, I attempted to return them. The on-line orders emails were somehow lost and I wasn't able to get a full refund. When I called customer service, not only did I get a professional, warm and friendly person, but he saved me the trouble of having to go back to the store for my refund and gave me a direct refund. After everything I went through to purchase the buttons (driving to three of your locations and on-line) this saved me an incredible amount of time and energy not to mention the gas. I so appreciated his ability to make this happen. I was about ready to never shop in your store again; but have now changed my mind and will continue to be a customer! Thank you!

Overall this store seems to be understaffed. Upon my current visit I asked a worker to unlock the bathroom; she wrongly informed me it was already unlocked. When I came back to where she was, she was gone when I talk to a manager she just said that’s how it is. Totally rude. I think this is inappropriate.

Don't buy any electronics from this company. You can't return them. They lie & say you can to make a sale. I am no longer a customer of Joann's after 40 years and thousands of dollars spent over a refund of $80+ dollars.